AUBSP»Indirect Tax»Goods and Services Tax (GST)»FAQs on GST e-Way Bill PART-II | Cancelling, Rejecting and Consolidated EWB

FAQs on GST e-Way Bill PART-II | Cancelling, Rejecting and Consolidated EWB

FAQs on GST e-Way Bill System. Registration, Login, Generate, Cancelling EWB, Rejecting EWB, Consolidated EWB. Goods and Services Tax in India.

In this article you will read various FAQs on GST eWay Bill System. e-Way bill registration, eWay bill login portal, eWay Bill updation, eway bill cancelling and many more. You shall find every your query resolve within this article.

FAQs- General Portal, FAQs – Registration, FAQs – Enrolment, FAQs – Login, FAQs – E-Way Bill, FAQs – Updating Transportation/vehicle/Part-B details, FAQs – Cancelling EWB, FAQs – Rejecting EWB, FAQs – Consolidated EWB, FAQs – Other modes, FAQs – Other Options and FAQs – Miscellaneous.


FAQs- General Portal, FAQs – Registration, FAQs – Enrolment, FAQs – Login, FAQs – E-Way Bill, FAQs – Updating Transportation/vehicle/Part-B details.


FAQs – Cancelling EWB, FAQs – Rejecting EWB, FAQs – Consolidated EWB, FAQs – Other modes, FAQs – Other Options and FAQs – Miscellaneous.

Updated FAQs on GST e-Way Bill |

  1. GST FAQs – Cancelling EWB

  • Can the e-way bill be deleted or cancelled?
    The e-way bill once generated cannot be deleted. However, it can be cancelled by the generator within 24 hours of generation. If a particular EWB has been verified by the proper officer, then it cannot be cancelled. Further, e-way bill can be cancelled if either goods are not transported or are not transported as per the details furnished in the e-way bill.
  • Whether the e-way bill can be cancelled? If yes, under what circumstances?
    Yes, e-way bill can be cancelled if either goods are not transported or are not transported as per the details furnished in the e-way bill. The e-way bill can be cancelled within 24 hours from the time of generation.
  • Is e-way bill required in case it gets cancelled during the transit i.e. either during its movement or during its storage in a warehouse by the transporter?
    E-way bill is a document which is required for movement of goods from supplier’s place of business to recipient’s place. Therefore goods in movement (including when they are stored in the transporter’s godown even if godown is located in recipient’s city/town prior to delivery) shall always be accompanied by a valid e-way bill.
  1. GST FAQs – Rejecting EWB

  • Who can reject the e-way bill and Why?
    The person who causes transport of goods shall generate the e-way bill specifying the details of other person as a recipient of goods. There is a provision in the common portal for the other party to see the e-way bill generated against his/her GSTIN. As the other party, one can communicate the acceptance or rejection of such consignment specified in the e-way bill. If the acceptance or rejection is not communicated within 72 hours from the time of generation of e-way Billor the time of delivery of goodswhichever is earlier,, it will be deemed that he has accepted the details.
  • How does the taxpayer or recipient come to know about the e-way bills generated on his GSTIN by other person/party?
    As per the rule, the taxpayer orrecipient can reject the e-way bill generated on his GSTIN by other parties. The following options are available for him to see the list of e-way bills:

    • He can see the details on the dashboard, once he logs into the system.
    • He will get one SMS everyday indicating the total e-way bill activities on his GSTIN.
    • He can go to reject option and select date and see the e-way bills. Here, system shows the list of e-way bills generated on his GSTIN by others.
    • He can go to report and see the ‘EWBs by other parties’.
  1. GST FAQs – Consolidated EWB

  • What is consolidated e-way bill?
    Consolidated e-way bill is a document containing the multiple e-way bills for multiple consignments being carried in one conveyance (goods vehicle). That is, the transporter,carrying multiple consignments of various consignors and consignees in one vehicle can generate and carry one consolidated e-way bill instead of carrying multiple e-way bills for those consignments.
  • Who can generate the consolidated e-way bill?
    A transporter can generate the consolidated e-way bills for movement of multiple consignments in one vehicle.
  • What is the validity of consolidated e-way bill?
    Consolidated EWB is like a trip sheet and it contains details of different EWBs in respect of various consignments being transported in one vehicleand these EWBs will have different validity periods.Hence, Consolidated EWB does not have any independent validity period. However, individual consignment specified in the Consolidated EWB should reach the destination as per the validity period of the individual EWB.
  • What has to be done, if the vehicle number has to be changed for the consolidated e-way bill?
    There is an option available under the ‘Consolidated EWB’ menu as ‘regenerate CEWB’. This option allows you to change the vehicle number to existing Consolidated EWB, without changing the individual EWBs. This generates a new CEWB, which has to be carried with new vehicle. Old CEWB will become invalid for use.
  • Can the ‘consolidated e-way bill’ (CEWB) have the goods / e-way bills which are going to be delivered before reaching the destination defined for CEWB?
    Yes, the consolidated e-way bill can have the goods or e-way bills which will be delivered to multiple locations as per the individual EWB included in the CEWB. That is, if the CEWB is generated with 10 EWBs to move 3 consignments to destination Y and 7 consignments to destination X, then on the way the transporter can deliver 3 consignments todestination Y out of 10 and move with remaining 7 consignments to the destination X with the same CEWB. Alternatively, two CEWB can be generated one for 3 consignments for destination Y and another CEWB for 7 consignments for destination X.
  1. GST FAQs – Other modes

  • What are the modes of e-way bill generation, the taxpayer can use?
    The e-way bill can be generated by the registered person in any of the following methods;-

    1. Using Web based system
    2. Using SMS based facility
    3. Using Android App
    4. Bulk generation facility
    5. Using Site-to-Site integration
    6. Using GSP ( Goods and Services Tax Suvidha Provider)
  • How can the taxpayer use the SMS facility to generate the e-way bill?
    The taxpayer has to register the mobile numbers through which he intends to generate the e-way bill on the e-way bill system. Please see the user manual for SMS based e-way bill generation available on the portal for further details.
  • How can the taxpayer use the Android App to generate the e-way bill?
    The taxpayer has to register the IMEI (International Mobile Equipment Identity) number of the mobile phones through which he intends to generate the e-way bill on the e-way bill system. Please see the user manual for Mobile App based e-way bill generation available on the portal for further details.
  • How to download mobile app?
    The mobile app is available only for the taxpayers and enrolled transporters. It is not available in Play Store. The main user has to login and select the ‘for mobile app’ under registration menu. The system asks to select the user/sub-user and enter the IMEI number of the user. Once it is entered, the concerned user gets the link in his registered mobile to download the app through SMS. Now, the user has to download the app by clicking that link and enable it to get installed on the mobile.
  • What is bulk generation facility and who can use it?
    Through this facility, user can upload multiple invoices and generate multiple e-Way bill at one go. This facility can be used by the taxpayers or transporters who have automated their invoice generation system. In one go, they can prepare bulk requests for e-way bills in a file from their automated system, and upload it on the common portal and generate e-way bill in one go. This avoids duplicate data entry into e-way bill system and avoids data entry mistakes also. Any taxpayer or transporter can use the bulk generation facility.
  • How to use the bulk generation facility?
    To use the bulk generation facility, one has to prepare the e-way bill requests through JSON file. This can be done in two ways – registered taxpayer or transporter can prepare the JSON file directly from his automated system. If he is unable do so, he can use excel based bulk generation tool available on the portal. The invoice and other details need to entered as per the format and JSON file can be generated. This JSON file need to be uploaded in the portal for generation of multiple e-Way bills. For more details, please refer to the ‘user manual of the bulk generation’ and ‘bulk generation tools’ under tool section at EWB portal and follow the instructions.
  • Bulk generation facility can be used for what activities on e-way bill portal?
    One can use bulk generation facility for

    1. Generation of e-way bills,
    2. Updation of Part-B of e-way bills
    3. Generation of Consolidated e-way billsPl refer to the user manual of the bulk generation tools on the portal
  • What are the benefits of the bulk generation facility?
    Benefits of the bulk generation facility are as follows:

    1. Generation of multiple e-way bills in one go.
    2. It avoids duplicate keying in of the invoices to generate e-way bills.
    3. It avoids the data entry mistakes while keying in for generation of e-way bills.
  • How can the registered person integrate his/her system with e-way bill system to generate the e-way bills from his/her system?
    The integration between e-way bill system and registered persons’ system can be done through APIs. For availing this facility, the registered person should register the server details of his/her systems (through which he wants to generate the e-way bill using the APIs of e-way bill system) with e-way bill system. For further details, please go through the user manual.
  • What is API Interface?
    API interface is a site-to-site integration of two systems. Using this, the taxpayer can link his IT system with EWB system to generate EWB directly from his IT solution without keying in the details for EWB form in the Portal. This reduces duplicate data entry and eliminates the data entry mistakes.
  • What are the benefits of API Interface?
    Presently registered person generates invoices from his IT system and logs into EWB system and enters e-way bill details and generate e-way bills. Here, the taxpayer has to make double entries – once for Invoice generation in his system and second time for e-way bill generation. He can integrate his system with EWB system through API. The EWB details are sent from taxpayer system to e-Way bill system through APIs and generation of e-way bill happens at e-Way bill system instantaneously. The eWay bill data is send back to the taxpayer system by the e-Way bill system so that EWB data can be stored in the taxpayers system itself. This will lead saving of manpower and cost of operator for this purpose. Secondly API interface will eliminate data entry mistakes/errors being made by operator. It also saves time. Thirdly e-way bill number can be stored by the taxpayer system in his database with the corresponding invoice. Even in the invoice itself, EWB number can be printed so that printout of EWB need not be taken out and carried out along with the vehicle, separately.
  • What are the pre-requisite for using API interface?
    API interface is a site-to-site integration of website of taxpayer with the EWB system. API interface can be used by large taxpayers, who need to generate more than 1000 invoices / e-way bills per day. However, the taxpayer should meet the following criteria to use the API interface:

    1. His invoicing system should be automated with IT solutions.
    2. He should be ready to change his IT system to integrate with EWB system as per API guidelines.
    3. He should be generating at least 1000 invoices/e-way bills per day.
    4. His system should have SSL based domain name.
    5. His system should have Static IP Address.
    6. He should have pre-production system to test the API interface.
  1. GST FAQs – Other Options

  • How does the taxpayer become transporter in the e-way bill system?
    Generally, registered GSTIN holder will be recorded as supplier or recipient and he will be allowed to work as supplier or recipient. If registered GSTIN holder is transporter, then he will be generating EWB on behalf of supplier or recipient. He need to enter both supplier and recipient details while generating EWB, which is not allowed as a supplier or recipient.

To change his position from supplier or recipient to transporter, the taxpayer has to select the option ‘Register as Transporter’ under registration and update his profile. Once it is done with logout and re-login, the system changes taxpayer as transporter and allows him to enter details of both supplier and recipient in EWB as per invoice.

  • How does the taxpayer update his latest business name, address, mobile number or e-mail id in the e-way bill system?
    EWB System( ) is dependent on GST Common portal ( for taxpayers registration details like legal name/trade name, business addresses, mobile number and e-mail id. EWB System will not allow taxpayer to update these details directly in the EWB portal. If taxpayer changes these details at GST Common portal, it will be updated in EWB system within a day automatically. Otherwise, the taxpayer can update the same instantaneously by selecting the option ‘Update My GSTIN’ in the e-Way bill system and the details will be fetched from the GST common portal ( and updated in the e-Way bill system.
  • Why do I need sub-users?
    Most of the times, the taxpayer or authorized person himself cannot operate and generate EWBs. He may in that case authorize his staff or operator to do that. He would not like to avoid sharing his user credentials with them. In some firms, the business activities will be operational 24/7 and some firms will have multiple branches. Under these circumstances, the main user can create sub-users and assign different roles to them. He can assign generation of EWB or rejection or report generation activities based on requirements to different sub-users.This facility helps him to monitor the activities done by sub-users. However, the main user should ensure that whenever employee is transferred or resigned, the sub-user account is frozen / blocked to avoid mis-utilisation.
  • How many sub-users can be created?
    For every principal/additional place of business, user can create maximum of 10 sub-users. That is, if tax payer has only (one) principal business place (and no additional place of business), he can create 10 sub-users. If tax payer has 3 additional places and one principal place of business ( ie 4 places), then he can create 40 (4 X 10) sub users.
  • Why are the reports available only for a particular day?
    The user is allowed to generate report on daily basis. Because of criticality of the system for performance for 24/7 operation, the reports are limited to be generated for a day. The user can change date and generate the report for that date. Hence, the user is advised to generate report daily and save in his system.
  • Why masters have to be entered?
    EWB system has an option to enter the masters of user – client master, supplier master, transporter master and product master. If user creates these masters, it will simplify the generation of e-way bill for him. That is, the system auto populates the details like trade/legal name, GSTIN, address on typing few character of client or supplier, HSN Code, tax rates etc. It also avoids data entry mistakes by operator while keying in the details.
  • Can I upload the masters available in my system?
    Yes, you can upload your customers, suppliers and product details into e-way bill system by preparing the data as per the format provided in the tools option in the portal and upload in the master option after logging in.
  • What is a detention report under grievance menu?
    If the goods or the vehicle of the taxpayer or transporter has been detained by the tax officers for more than 30 minutes, then the transporter can enter the detention report on EWB Portal, which will reach the designated officer immediately, so that he can take an appropriate action accordingly.
  • When is a detention report to be raised?
    Where a vehicle has been intercepted and detained for a period exceeding thirty minutes, the transporter may upload the said information in the EWB system. The detention report will go to the concerned senior GST State/Central officer to redress the grievance.
  1. GST FAQs – Miscellaneous

  • What is Over Dimensional Cargo?
    Over Dimensional Cargo mean a cargo carried as a single indivisible unit and which exceeds the dimensional limits prescribed in rule 93 of the Central Motor Vehicle Rules 1989 made under the Motor Vehicles Act, 1988.
  • How the consignor is supposed to give authorization to transporter or e-commerce operator and courier agency for generating PART-A of e-way bill?
    It is their mutual agreement and way out to do the same. If a transporter or courier agency or the e-commerce operator fills PART-A, it will be assumed by the department that they have got authorization from consignor for filling PART-A.
  • In case of Public transport, how to carry e-way bill?
    In case of movement of goods by public transport, e-way bill shall be generated by the person who is causing the movement of the goods, in case of any verification, he can show e-way bill number to the proper officer.
  • What is the meaning of consignment value?
    It is the value of the goods declared in invoice, a bill of challan or a delivery challan, as the case may be, issued in respect of the said consignment and also include Central tax, State or Union territory tax, Integrated tax and Cess charged, if any. But, it will not include value of exempt supply of goods, where the invoice is issued in respect of both exempt and taxable supply. It will also not include value of freight charges for the movement charged by transporter.
  • In case of movement of goods by Railways, is there a requirement for railway to carry e-way bill along with goods?
    In case of movement of goods by Railways, there is no requirement to carry e-way bill along with the goods, but railways has to carry invoice or delivery challan or bill of supply as the case may be along with goods. Further, e-way bill generated for the movement is required to be produced at the time of delivery of the goods. Railways shall not deliver goods unless the e-way bill required under rules is produced at the time of delivery. But for the purposes of e-way bill, the expression ‘transported by railways’ does not include the ‘leasing of parcel space by Railways’.
  • If the value of the goods carried in a single conveyance is more than 50,000/- though value of all or some of the individual consignments is below Rs. 50,000/-, does transporter need to generate e-way bill for all such smaller consignments?
    As rule 138(7) will be notified from a future date, hence till the notification for that effect comes, transporter needs not generate e-way bill for consignments having value less than Rs 50,000/-, even if the value of the goods carried in single conveyance is more than Rs 50,000/-, till the said sub-rule is notified.

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